Return & Exchange Policy

At Go Diam Premium Jewelry, we are committed to ensuring a seamless shopping experience for our international customers. If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to give you peace of mind.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item must be unused, unworn, and in its original condition with all packaging, certificates, and tags intact.
• Return or exchange requests must be initiated within [Return Period] days from the date of delivery.
• Custom-made or personalized jewelry cannot be returned or exchanged.
• Items that show signs of wear, resizing, or damage caused by the customer are not eligible for return.

How to Initiate a Return or Exchange

If you wish to return or exchange an item, follow these simple steps:

1. Contact Us: Email our support team at [Your Email] with your order details and the reason for return or exchange.
2. Approval & Instructions: Our team will review your request and provide the return shipping address along with detailed instructions.
3. Securely Package the Item: Place the jewelry in its original packaging and ship it back using a reliable, trackable courier service.
4. Quality Check & Processing: Once we receive the item, our quality team will inspect it. If approved, your refund or exchange will be processed within 15days.

Important Notes

• Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or an error on our part.
• Duties & Taxes: Any customs duties or import taxes paid at the time of delivery are non-refundable.
• Refund Method: Approved refunds will be processed back to the original payment method used for purchase.
• Exchange Process: If exchanging for another item, we will dispatch the new product once the returned item has passed inspection.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange for a replacement at no additional cost.

Need Assistance?

We’re here to help! If you have any questions or need further assistance, feel free to contact our customer support team:

📧 Email: godiampvtltd@gmail.com
📞 Phone:  87807 04162
🌍 Website: 2ND FLOOR, 6/1741-42-47, OM House Mahidharpura Main Road, Mahidharpura, Surat,Gujarat- 395003.

Thank you for choosing Go Diam Premium Jewelry – where luxury meets trust!